GENERAL TERMS AND CONDITIONS FOR ONLINE SALES (B2C)

Article 1: Definitions
DN cosmetics BV, established in Roosendaal, Chamber of Commerce number 62559303.
The other party to the seller.
The seller and the buyer together.
The purchase agreement between the parties.

Article 2: Applicability of General Terms and Conditions
These conditions apply to all quotations, offers, agreements, and deliveries of services or goods by or on behalf of the seller.
Deviation from these conditions is only possible if expressly agreed upon in writing by the parties.

Article 3: Payment
The full purchase price is to be paid immediately in the store. In certain cases, a down payment is required for reservations.
If the buyer does not pay on time, they are in default, and the seller may suspend obligations until payment is fulfilled.
If the buyer continues to default, the seller may pursue collection, and the buyer will bear the collection costs.
In the case of liquidation, bankruptcy, or attachment of the buyer, the seller’s claims become immediately due.
If the buyer refuses to cooperate with the seller’s obligations, they are still required to pay the agreed price.

Article 4: Offers, Quotations, and Price
Offers are non-binding unless a term of acceptance is stated.
Delivery times in offers are indicative and do not entitle the buyer to termination or compensation unless agreed otherwise in writing.
Offers and quotations do not automatically apply to repeat orders.
The price includes VAT and any other applicable government levies.

Article 5: Right of Withdrawal
The buyer has the right to dissolve the agreement within 30 days of receiving the order without giving reasons.
There is no right of withdrawal for custom-made products or products with a short shelf life.
A withdrawal form can be requested from the seller.
During the cooling-off period, the product must be handled with care and returned unused and undamaged with all accessories and original packaging if the right of withdrawal is exercised.

Article 6: Amendment of the Agreement
If it becomes necessary to modify the agreement for proper execution, the parties will amend the agreement accordingly.
The seller will inform the buyer of any delays due to changes in the agreement.
Any financial or qualitative consequences of changes will be communicated to the buyer.
The seller will indicate any price increases if a fixed price was agreed upon.
No additional costs will be charged if the changes are due to circumstances attributable to the seller.

Article 7: Delivery and Transfer of Risk
The risk passes from seller to buyer once the purchased item has been received by the buyer.

Article 8: Investigation and Complaints
The buyer must inspect delivered goods as soon as possible to verify quality and quantity.
Complaints regarding damages or shortages must be reported within 10 working days.
If justified, the seller may repair, redeliver, or issue a credit note for the purchase price.
Minor deviations in quality, size, or finish cannot be held against the seller.
Complaints concerning specific products do not affect other products under the same agreement.
Once goods have been processed by the buyer, no further complaints will be accepted.

Article 9: Samples and Models
Samples or models provided to the buyer serve as an indication unless agreed that the final product will match them.
Dimensions mentioned in agreements regarding immovable property are presumed to be indications and not binding.

Article 10: Delivery
Delivery is “ex works/shop/warehouse,” meaning all costs are borne by the buyer.
The buyer is obliged to accept the goods when made available by the seller.
Refusal to accept goods or negligence in providing instructions entitles the seller to store the goods at the buyer’s expense.
The seller may charge delivery costs for goods delivered.
If delivery depends on information from the buyer, the delivery period starts after the buyer has provided the necessary information.
Delivery periods are indicative, and exceeding them does not constitute grounds for termination or compensation unless explicitly agreed in writing.