How can I contact your customer support team?
Feel free to email us with your inquiries — our team will respond within 24 hours with the information you need.
Do I have to pay sales tax?
All listed prices include VAT. However, please note that customs clearance and any related import duties are the buyer’s responsibility.
Can I modify or cancel my order?
Order modifications may be possible prior to shipping. Cancellations of confirmed and paid orders are subject to a cancellation fee.
Do you accept returns or exchanges?
We accept returns only in cases where products arrive damaged or do not meet the agreed specifications. Exchanges can be requested only before the order is shipped — not after delivery.
What payment methods do you accept?
All payments must be made via bank transfer.
Is shipping free?
Yes, we offer free worldwide shipping on orders over €10,000.
How long does order processing take?
Processing times range from 8 to 21 days, depending on the product type and order volume.
What should I do if I received the wrong items?
If you receive incorrect or damaged items, our 24-day return policy applies. We take full responsibility for such cases, including coordination with our insurance provider to ensure a smooth resolution.